DSACRM aims to resolve service and billing concerns fairly. Refunds are reviewed against the eligibility conditions below and the terms of your selected subscription plan.
01
Eligibility for Refunds
A refund may be granted when:
- A technical issue prevents access to critical service features and we cannot resolve it within a reasonable timeframe.
- You are charged incorrectly or for services you did not subscribe to.
- You cancel within a refund-eligible period specified by your subscription plan.
02
Non-Refundable Items
Refunds will not be issued for:
- Partial months of service after cancellation.
- One-time setup fees or custom development costs.
- Issues caused by user error, incorrect data input or failure to follow documentation.
03
Refund Request Process
To request a refund:
- Contact support@dsacrm.com within seven days of the issue or payment.
- Provide your account details, payment information and the reason for the request.
- Our team will review the request and respond within 3–5 business days.
04
Refund Timelines
- Approved refunds are processed within 7–10 business days.
- Refunds are returned to the original payment method.
- Your bank or payment provider may require additional time to reflect the refund.
05
Subscription Cancellations
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle, and refunds are not issued for an unused portion of that cycle.
06
Changes to This Policy
DSACRM may update this Refund Policy at any time. Changes will be posted here with an updated effective date. Continued use of our services after a change constitutes acceptance of the updated policy.
07
Contact Us
For refund or billing questions, contact us:
DSACRM Billing Support